Frequently Asked Questions
Answers to common questions about invoicing and payments
Learn how DjetPay works, from billing and payment collection to fees and onboarding.
Popular topics
- Invoices and payment collection
- Card and ACH payment options
- Recurring and installment billing
- Processing fee flexibility
- E-signature and attachments
- Account setup and onboarding
Quick answers
Can clients pay by card or ACH?
Yes. DjetPay supports both card and ACH so businesses can offer flexible payment options.
Can I create recurring invoices?
Yes. DjetPay supports recurring billing and installment workflows.
Can I control who pays processing fees?
Yes. You can choose whether your business or the customer covers fees.
Can I require a signature before payment?
Yes. DjetPay supports e-signature workflows before payment.
Everything you need to know
about DjetPay
Clear answers on security, payments, invoices, and getting paid faster.
Security & Trust
How secure is DjetPay?
DjetPay is PCI-DSS Level 1 compliant. All transactions are encrypted using AES-256 and processed through isolated secure environments.
Do you store card details?
No. We use tokenization. Sensitive card data is replaced with secure tokens and never stored on our servers.
What fraud protection is included?
Every transaction is monitored using advanced fraud detection (Stripe Radar) to identify and block suspicious activity in real time.
Fees & Payouts
How does fee-passing work?
Our 'Zero-Fee' logic lets you pass processing costs to customers so your business keeps 100% of the invoice value.
When do I receive my funds?
Standard payouts are T+1. Eligible businesses can access instant payouts within minutes.
Which currencies are supported?
Accept payments in 135+ currencies with real-time conversion for full transparency.
Payments & Checkout
What payment methods can my clients use?
Your clients can pay using credit/debit cards and ACH bank transfers, all in one seamless checkout experience.
Do customers need to create an account to pay?
No. Customers can complete payments instantly without signing up, reducing friction and increasing conversion rates.
Can I require approval or signature before payment?
Yes. You can require clients to sign documents or approve terms before payment is allowed, ideal for contracts and service agreements.
Invoicing & Workflow
How quickly can I create and send an invoice?
You can create and send a professional invoice in under a minute, with saved client details, pre-filled items, and reusable templates.
Can I automate recurring or repeat invoices?
Yes. Set up recurring invoices for repeat clients so DjetPay automatically generates and sends them, no manual work required.
Will I know when a client views or pays an invoice?
Yes. Get real-time notifications when invoices are viewed, signed, or paid so you always know where things stand.
Simplify invoicing and get paid faster
Send invoices, accept card and ACH payments, and control your billing experience.